返金ポリシー

Verification

 

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

 

Processing

 

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

 

Shipping Fees

 

Domestic:
30 THB/ piece
Free for orders of over 3 pieces

Shipping time: 2 – 7 Days

 

International
･Asia: 200 THB/ Piece
 Free for orders of over 10 pieces
･Europe, Africa, Oceania: 250 THB/ pieces
 Free for orders of over 20 pieces
･America: 465 THB/ pieces
 Free for orders of over 20 pieces

Shipping time: 1 – 2 Weeks

Cancellation Policy

 

Orders may be cancelled under the following circumstances:

 
  • It was not purchased in a sale, promotion, or is a limited item
  • The order was placed less than 24 hours ago
  • Shipping preparations for the order have not yet been prepared
 

Please contact SEIZE Customer support for cancellations at support@seize-tokyo.com

 

Returns and Damaged Items

 

Please check the condition of your products as soon as they arrive. We will accept returns of damaged good if:

  • They are returned within 5 days of the date you received it
  • There is a mistake with your order
  • There is clear damage on the products
 

Please understand there are times we may not be able to accommodate your request. For returns on damaged shipments, please contact us within 5 days of receiving the goods. Please then send the products back to us within 3 days of receiving a reply from us.

Please note that the customer is responsible for all shipping costs related to returning goods.

 

We will not accept returns if:

  • The item has been used
  • The product has been damaged by the customer
  • Products lost during shipment/delivery
  • Products sent on payment on delivery terms
  • Returned products received without prior communication
  • Products damaged or altered by the behavior of the customer while trying the products; including perfume, cigarette smoke, dirt, or any other form of alteration
  • Products without the original tag, label, box, or hanger